Our Scorecard
Performance Measure Descriptions
2021 Scorecard
2021 Scorecard French
Historical Scorecard Comparison Report
Major Event Report
Our Performance
Customer Classes
Orangeville Hydro had 12,690 customers at December 31, 2018
- 89% Residential Customers
- 9% General Service < 50 kW 1% General Service > 50 kW
- 1% Other Types Other Types include Interval, Sentinel Lights, Streetlights, Unmetered Scattered Load and Microfit
Calls Answered on Time
Orangeville Hydro continues to answer the telephone with a real person and we answer a majority of our calls within 30 seconds 99% of the time.
We also have a front counter that is open to our customers Monday – Friday 8:30 am – 4:30 pm. We care about excellent Customer Service!
Annual Revenue per Customer
Orangeville Hydro has some of the lowest rates in Ontario. Average Annual Revenue per customer in each Customer Class:
- Residential: $26 per month
- General Service < 50kW: $60 per month General Service > 50kW: $536 per month
SAIDI (Avg # hours power interrupted) with Loss of Supply
System Average Interruption Duration Index (SAIDI) SAIDI is an index of system reliability that expresses the average amount of time, per reporting period, supply to a customer is interrupted. It is determined by dividing the total monthly duration of all interruptions experienced by all customers, in hours, by the average number of customers served. SAIDI is expressed as follows:
SAIDI = Total customer hours of interruptions / Average number of customers served
SAIFI (Avg # times power interrupted) with Loss of Supply
System Average Interruption Frequency Index (SAIFI) is an index of system reliability that expresses the number of times per reporting period that the supply to a customer is interrupted. It is determined by dividing the total number of interruptions experienced by all customers, by the average number of customers served. SAIFI is expressed as follows:
SAIFI = Total customer interruptions / Average number of customers served.
Data Disclaimer – All this data has been obtained from the publicly available Ontario Energy Board Yearbook Data and Scorecard for Ontario LDC. To avoid annual anomalies, we are averaging the last three years of data 2016, 2017, and 2018 have been used. The 2019 data will be available for use in the fall of 2020.