Our Scorecard

The Ontario Energy Board introduced the Scorecard for Ontario’s Electricity Distributors in 2013 as a tool to measure how well Ontario’s electricity distributors are performing each year.
orangeville hydro performance

The annual Scorecard allows customers to gain a better sense of how well Orangeville Hydro is performing and improves our ability to operate effectively, continually seek ways to improve productivity, and focus on the improvements that our customers value.

Performance Measure Descriptions

The metrics used for assessing the services provided by utilities such as frequency of power outages, financial performance, and costs per customer.

2021 Scorecard

The company is a stable and financially strong utility, exceeding industry performance in the categories of service quality, customer satisfaction, safety and system reliability.

2021 Scorecard French

La société est un service public stable et financièrement solide, dépassant les performances de l'industrie dans les catégories de la qualité du service, de la satisfaction de la clientèle, de la sécurité et de la fiabilité du système.

Historical Scorecard Comparison Report

View Orangeville Hydro’s performance in previous years.

Our Performance

Customer Classes

Orangeville Hydro had 12,690 customers at December 31, 2018
  • 89% Residential Customers
  • 9% General Service < 50 kW 1% General Service > 50 kW
  • 1% Other Types Other Types include Interval, Sentinel Lights, Streetlights, Unmetered Scattered Load and Microfit

Calls Answered on Time

Orangeville Hydro continues to answer the telephone with a real person and we answer a majority of our calls within 30 seconds 99% of the time.

We also have a front counter that is open to our customers Monday – Friday 8:30 am – 4:30 pm. We care about excellent Customer Service!

Annual Revenue per Customer

Orangeville Hydro has some of the lowest rates in Ontario. Average Annual Revenue per customer in each Customer Class:

  • Residential: $26 per month
  • General Service < 50kW: $60 per month General Service > 50kW: $536 per month

SAIDI (Avg # hours power interrupted) with Loss of Supply

System Average Interruption Duration Index (SAIDI) SAIDI is an index of system reliability that expresses the average amount of time, per reporting period, supply to a customer is interrupted. It is determined by dividing the total monthly duration of all interruptions experienced by all customers, in hours, by the average number of customers served. SAIDI is expressed as follows:

SAIDI = Total customer hours of interruptions / Average number of customers served

SAIFI (Avg # times power interrupted) with Loss of Supply

System Average Interruption Frequency Index (SAIFI) is an index of system reliability that expresses the number of times per reporting period that the supply to a customer is interrupted. It is determined by dividing the total number of interruptions experienced by all customers, by the average number of customers served. SAIFI is expressed as follows:

SAIFI = Total customer interruptions / Average number of customers served.

Data Disclaimer – All this data has been obtained from the publicly available Ontario Energy Board Yearbook Data and Scorecard for Ontario LDC. To avoid annual anomalies, we are averaging the last three years of data 2016, 2017, and 2018 have been used. The 2019 data will be available for use in the fall of 2020.