Employment

Thank you for your interest in a career at Orangeville Hydro Limited.
orangeville hydro employment

Orangeville Hydro Limited welcomes applications from potential employees who come from all backgrounds and life experiences. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Applications received will be kept on file for a six month period but we encourage applicants to re-apply for any current job openings. We sincerely thank all applicants for their interest in our positions, however, only those selected for an interview will be contacted.

How to Apply

Email your resume

Mail your resume to:
Orangeville Hydro Limited
400 C Line
Orangeville, Ontario
L9W 3Z8

We are Hiring

Orangeville Hydro Limited is a local distribution company that is responsible for distributing electricity to approximately 13,000 homes and businesses within the Town of Orangeville and the Town of Grand Valley.

Reporting to the Manager of Customer Service, you will be responsible for the accurate billing and the collection of Residential and small Commercial electric/water accounts in a timely manner. Focus on providing excellent customer service. 

Primary Duties & Responsibilities

  • Prepare accounts and obtain readings for hydro/water regular and retailer billing cycles.  Edit billing records and obtain check readings as deemed necessary.  Audit account for anomalies, manual estimation, and no bills
  • Work with other CSR’s, Town staff, meter readers, engineering department, and customers to maintain accurate billing records
  • Process final billings, billing corrections and manual billings as required, and co-ordinate with regular billing
  • Process meter changeouts
  • Examine and process collection notices for customers in arrears
  • Back up for front counter
  • Monitor and follow up all customer payment arrangements
  • Maintain Budget Billing Plan and Preauthorized Payment Plan records, monitoring and updating as required
  • Ensure payment of consumer deposits, monitor waived deposits, process transferred deposits and deposit refunds
  • Promote a good public image while satisfying customer complaints and inquiries
  • Prepare collection notices for customers with final bills past due
  • Issue new service connection orders and service up-grade connection orders
  • Handle typing of routine correspondence involving customers
  • Record, manage and file digital files
  • Other duties as assigned

Qualifications

  • Post-secondary education in either Business or Finance
  • Intermediate competency in Excel and Word
  • Excellent verbal and written communication skills
  • Professional and courteous demeanour with all customers and fellow co-workers
  • Proven troubleshooting and analytical skills
  • Attention to detail and highly organized
  • Knowledge of accounting procedures

The successful applicant must possess a strong work ethic and a desire to be part of an organization that is team focused and community oriented.

Orangeville Hydro Limited offers a competitive salary and comprehensive benefits package.  Qualified applicants are invited to submit a cover letter and resume by April 8, 2022 to: Manager of Customer Service

Only those selected for an interview will be contacted.

We are seeking a Summer Student to assist in the Customer Service Department with administrative tasks, answering telephones, responding to email inquiries, and other duties as assigned. This individual must be highly detail oriented who will excel in a challenging environment, possess excellent communication and interpersonal skills as well as the ability to multi-task.

The successful candidate must be enrolled full-time in a post-secondary education program preferably in Business or Finance.

Qualified applicants are invited to submit a cover letter and resume by March 31st, 2022 to: Manager of Customer Service

Orangeville Hydro Limited is a local distribution company that is responsible for distributing electricity to approximately 13,000 homes and businesses within the Town of Orangeville and the Town of Grand Valley.

Reporting to the Manager of Customer Service, you will be responsible for accurately reading and recording water meter readings for residential and commercial customers using (handheld) computerized meter reading system in the Town of Orangeville and the Village of Grand Valley and the delivering of collection notices.

Primary Duties & Responsibilities

  • Accurately read and record meter readings for residential and commercial customers using (handheld) computerized meter reading system
  • Report all inactive, defective, and irregular water meters
  • Report meter locations that are hazardous or difficult to read
  • Walk assigned routes reading water meters inside and outside of residential and commercial properties
  • Drive a utility owned vehicle to various locations along the day’s route
  • Hand deliver collection notices to customers’ premises
  • Communicate and interact with customers effectively
  • Do all final readings and check readings
  • Maintain records and key rings for assigned routes
  • Practice good public relations when required to obtain permission from customers and/or landowners for access and/or work on private property
  • Follow established departmental policies and procedures
  • Respond to customer inquiries and complaints and refer, when necessary, to the appropriate staff
  • Demonstrate the ability to adapt to change in procedures and workload and able to maintain composure when confronted with stressful situations
  • Maintain a clean and safe work environment and recognize and report unsafe working conditions
  • Assist line department and other duties as required

Qualifications

  • Competence in the use of electronic data capture devices
  • Must possess a valid Ontario Class “G” driver’s license in good standing
  • Ability to work outside in all kinds of weather and to walk the designated meter reading routes
  • Clean Criminal Record

The successful applicant must possess a strong work ethic and a desire to be part of an organization that is team focused and community oriented.

Orangeville Hydro Limited offers a competitive salary and comprehensive benefits package.  Qualified applicants are invited to submit a cover letter and resume by April 8, 2022 to: Manager of Customer Service

We are Hiring

Summer Student – Customer Service Representative

We are seeking a Summer Student to assist in the Customer Service Department with administrative tasks, answering telephones, responding to email inquiries, and other duties as assigned. This individual must be detail oriented who will excel in a challenging environment, possess excellent communication and interpersonal skills as well as the ability to multi-task.

The successful candidate must be enrolled full-time in a post-secondary education program preferably in Communications, Business, or Finance and possess an intermediate competency in Excel and Word

Qualified applicants are invited to submit a cover letter and resume by February 10th, 2023 to:

Manager of Customer Service

[email protected]

Only those selected for an interview will be contacted.