Are you experiencing financial difficulty?
Orangeville Hydro is making changes to help our customers that are experiencing economic uncertainty throughout the pandemic.
With increasing concerns around the COVID-19 virus, Orangeville Hydro is taking additional measures to support our customers that are experiencing economic uncertainty. Customers may request a flexible payment arrangement on arrears.
Orangeville Hydro can offer advice or refer you to assistance programs to get you back on track with your bill. Feel free to talk to one of our knowledgeable Customer Service Representatives at (519)942-8000.
Dufferin County offers a wide range of services to our residents. For more information Call: (519) 941-6991 or visit their website at http://www.dufferincounty.ca/residents/financial-assistance
Financial Assistance Options and Programs
- A Board-prescribed standard arrears management program for all residential customers.
- A Board-prescribed equal monthly payment plan option for all residential customers.
Ontario Electricity Support Program
The OESP will reduce the cost of your household electricity by applying a monthly credit directly to your bill.
Apply at Ontario Electricity Support Program.
Energy Affordability Program
The Energy Affordability Program offers energy-saving upgrades tailored to the specific needs of your home, all at no cost.
Visit Save On Energy to apply
Low-Income Energy Assistance Program
Low-income Energy Assistance Program (LEAP) pays up to $500 of the amount owing on your bill. This is a one-time emergency payment only. For more information please call County of Dufferin Community Services (519)941-6991
Meter Relocation Rebate
If your meter is located inside your building and considered a difficult to access meter, Orangeville Hydro offers $500.00 towards the cost of moving the meter to the outside of the building.
The Town of Orangeville provides a rebate to eligible customers who buy a WaterSense® certified toilet which replaces an existing toilet with a flush volume of 6 litres or larger. For additional information please visit, Orangeville Public Works.
The government has made $9 million in CEAP funding, and $8 million in CEAP-SB funding, available to residential, small business, and registered charity customers that are struggling to pay their energy bills as a result of the COVID-19 pandemic. The OEB allocated separate funding amounts for CEAP and CEAP-SB to individual Utilities.
The OEB has been monitoring uptake under the CEAP and CEAP-SB programs and sharing that information with the government. Some Utilities have exhausted or are close to exhausting their funding allocation for CEAP but still have CEAP-SB funds remaining.
In light of this situation, the government will allow Utilities to pool their CEAP and CEAP-SB funds so that applications can continue to be processed on a first-come first-served basis, regardless of whether the applicant is a residential (CEAP) or small business or registered charity (CEAP-SB) customer. These changes are expected to help ensure that as much funding as possible is made available to customers in need.
For more information visit the Ontario Energy Board website.