Are you experiencing financial difficulty?
Orangeville Hydro is making changes to help our customers that are experiencing economic uncertainty throughout the pandemic.
With increasing concerns around the COVID-19 virus, Orangeville Hydro is taking additional measures to support our customers that are experiencing economic uncertainty. These measures are:
- The provincial Winter Disconnect Ban has been extended by an additional three months
- Account collection activities including late payment interest on incremental balances have been suspended
- Customers may request a flexible payment arrangement on arrears
Orangeville Hydro can offer advice or refer you to assistance programs to get you back on track with your bill. Feel free to talk to one of our knowledgeable Customer Service Representatives at (519)942-8000.
Dufferin County offers a wide range of services to our residents. For more information Call: (519) 941-6991 or visit their website at http://www.dufferincounty.ca/residents/financial-assistance
Financial Assistance Options and Programs
- A Board-prescribed standard arrears management program for all residential customers.
- A Board-prescribed equal monthly payment plan option for all residential customers.
Ontario Electricity Support Program
You may qualify for a credit to be applied directly to your electricity bill by applying for the Ontario Electricity Support Program.
Low-Income Energy Assistance Program
Low-income Energy Assistance Program (LEAP) pays up to $500 of the amount owing on your bill. This is a one-time emergency payment only. For more information please call County of Dufferin Community Services (519)941-6991
Home Assistance Program
Better manage the electricity costs for your home or social housing property with help from the Home Assistance Program. You may qualify for FREE energy-efficient upgrades such as light bulbs, appliances, insulation and more.
If you don’t qualify for LEAP or OESP but you’re having trouble keeping up with your electricity bill and the cost of energy-saving upgrades is out of reach, the AffordAbility Fund™ can help. Established as part of the Ontario Fair Hydro Plan, it’s designed to help lower your monthly electricity costs by improving the energy efficiency of your home. Learn more.
For more information on these programs visit the Ontario Energy Board.
Meter Relocation Rebate
If your meter is located inside your building and considered a difficult to access meter, Orangeville Hydro offers $500.00 towards the cost of moving the meter to the outside of the building.
The Town of Orangeville provides a rebate to eligible customers who buy a WaterSenseÂ® certified toilet which replaces an existing toilet with a flush volume of 6 litres or larger. For additional information please visit, Orangeville Public Works.