Report a Power Outage

Experiencing a power outage? Contact our 24/7 outage line at (519)-942-8000 OR report it through our Web Chat feature.

If you’ve seen or heard anything that may have caused the outage, such as a loud bang, sparks, or a tree contacting power lines, please report it to Orangeville Hydro with the location and time of the incident. Customer reports help our crews locate problems faster and speed up restoration efforts.

Quick Tips

If you spot a downed wire, please stay back at least 10 meters (33 feet) and call 911.

If your home is without power, check and see if your neighbours have electricity. If your house is the only one without power, check your electrical panel. The breakers should be in the ON position.

Look outside to see if the electrical equipment to your home is damaged or if the service wire is down. If so, stay away and contact a licensed ECRA/ESA electrical contractor.