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Billing

Items on your Bill

Kilowatt Hours

Orangeville Hydro measures your electricity use in kilowatt hours (kWh). One kilowatt hour is equal to using 1,000 watts of electricity for one hour. For example, if you use 10 100-watt light bulbs for one hour you have used 1 kWh of electricity.

Consider replacing a 60-watt bulb with a 15-watt LED bulb. The 15-watt LED bulb produces roughly the same brightness but uses one-quarter the electricity, and it will take 67 hours to consume the same amount of electricity. Using LED bulbs instead of incandescent bulbs are a great way to reduce your hydro bill.

Delivery

This is the cost of delivering electricity from generating stations across the province to your home or business through high voltage (transmission) and low voltage (distribution) power lines. Delivery charges are approved by the OEB. Some of these are fixed at a set amount per month. Others are variable and increase or decrease depending on how much electricity you use. Delivery charges include:

  • Customer Service Charge: A fixed charge for costs relating to meter reading, billing, customer service and account maintenance, and general utility operations.
  • Distribution Charge: A variable charge for costs of building and maintaining the distribution system, including overhead and underground power lines, poles, and transformer stations. View utility electricity distribution rate applications and decisions.
  • Transmission Charge: A variable charge for the costs of transmitters to operate and maintain the high-voltage transmission system that carries electricity from generating stations to your utility.

Loss Adjustment

When electricity is delivered over a power line, it is normal for a small amount of power to be lost as heat. In calculating your electricity costs for the billing period, your utility multiplies your electricity cost by an OEB-approved adjustment factor that accounts for those losses.

Regulatory Charges

The Wholesale Market Service Charge covers the cost of services provided by the Independent Electricity System Operator (IESO) to operate the wholesale electricity market and maintain the reliability of the high-voltage power grid. It also covers certain costs incurred by local utilities to connect renewable generation. Although the Wholesale Market Service Charge is set by the OEB to allow these costs to be passed on to consumers, the OEB does not set or approve all of the costs that are recovered through that charge. The description below notes which charges are approved by the OEB.

Included within this charge:

  • Physical Limitations and Losses: When electricity is delivered over a transmission line, it is normal for a small amount of power to be consumed, or lost, as heat.
  • Energy Reliability: Sometimes the balance between generation and demand is affected by an unanticipated event, such as equipment failure or a surge in consumption. The IESO purchases reserve electricity that is available on short notice to restore the balance.

Fees set or approved by the OEB:

  • IESO Administration Fee: The IESO charges an administrative fee to manage the high voltage power system and operate the wholesale electricity market in Ontario.OPA Administration Fee: This fee pays for administration costs related to planning for
  • OPA Administration Fee: This fee pays for administration costs related to planning for generation, demand management, conservation and transmission in the province. This fee does not cover the contract payments made to generators or costs for the delivery of conservation and demand management programs.Rural and Remote Electricity Rate Protection: This charge is collected by the IESO to pay certain electricity distributors who provide electricity service in rural and remote areas. It helps to offset the higher cost of providing service to consumers in those areas.
  • Rural and Remote Electricity Rate Protection: This charge is collected by the IESO to pay certain electricity distributors who provide electricity service in rural and remote areas. It helps to offset the higher cost of providing service to consumers in those areas.Renewable Connections: Some of the costs incurred by a utility to connect renewable generation facilities (e.g. solar, wind) can be recovered from consumers throughout the province.
  • Renewable Connections: Some of the costs incurred by a utility to connect renewable generation facilities (e.g. solar, wind) can be recovered from consumers throughout the province.
  • Ontario Electricity Support Program (OESP) Charge: This charge is collected to pay for the costs of the OESP. The program provides eligible low-income customers with a monthly credit on their electricity bills.The Standard Supply Service Charge: Customers who purchase electricity directly from their local utility rather than a retailer pay an administrative fee to their utility to cover these costs. This charge is set by the OEB and is the same for all utilities.

The Standard Supply Service Charge: Customers who purchase electricity directly from their local utility rather than a retailer pay an administrative fee to their utility to cover these costs. This charge is set by the OEB and is the same for all utilities.

Debt Retirement Charge

The Debt Retirement Charge (DRC) is provided for under the Electricity Act, 1998, and is payable to the Ontario Electricity Financial Corporation(OEFC) on electricity consumed in Ontario.

As of January 1, 2016, all electricity users with a residential rate class account are exempt from the DRC. Users with a general service rate class account that provide electricity to one or more eligible residential units will also be eligible for a DRC exemption up to 1,500-kilowatt hours (kWh) per month multiplied by the number of eligible residential units included in the account. To claim this DRC exemption, users with a general service rate class account must provide their electricity distributor with notice of the number of eligible residential units included in the account. The start of the exemption for these users depends on when the notice is received by the electricity distributor.

Global Adjustment

Global Adjustment is a charge on a customer’s electricity bill that reflects the difference between the market price of electricity and the rates paid to regulated and contracted generators, and for demand management programs and conservation programs. The Global Adjustment charge fluctuates in relation to changes in the market price; when the market price for electricity is lower, the Global Adjustment is higher to cover additional costs that were not already received through the market price, and accordingly when the market price is higher the Global Adjustment is lower.

Every Ontario electricity customer pays Global Adjustment. Customers who are on the Regulated Price Plan (RPP) have the charge built into the rate determined by the Ontario Energy Board. In contrast, customers who have a contract with a retailer and have therefore opted out of the RPP see the Global Adjustment on a separate line item on their bill. Customers with a peak demand higher than 50 kilowatts per month who also pay the market price see the Global Adjustment as a separate line item. Customers with a demand of above 5 MW (Class A Customers) are billed for Global Adjustment based on the percentage that their peak demand contributes to the top five Ontario system peaks. For example, if a Class A consumer is responsible for one per cent of Ontario’s peak demand for the five highest hours of the base period they will be charged for one percent of the total Global Adjustment costs.

Orangeville Hydro collects the Global Adjustment funds for the IESO and transfers the funds to the IESO without taking a profit. The Global Adjustment is based on usage; by reducing usage, a customer can reduce the Global Adjustment charge on his or her bill.

Global Adjustment significantly changes monthly. Therefore, some months the Global Adjustment will have more of an impact than others. Customers are advised to take an average of the monthly rates and budget their funds accordingly.

Payment Options

  • Pre Authorized Debit Form
  • Online Banking
    • For electronic payments, please use your full account number (10 digits) without the dash.
  • Telephone Banking
  • Paymentus online or call Paymentus directly at 1-877-360-3484
  • Cash or Cheque in our Night Deposit Box by our front entrance
    • Please note that we do not accept post-dated cheques
  • In our office from 8:30 am to 4:30 pm, Monday to Friday by cash, cheque, Debit, Visa, MasterCard or American Express
  • Visa, MasterCard, or American Express over the phone
  • Mail

Where is my Bill Payment Going?

Orangeville Hydro has control over the fees that go toward distribution and delivery, which accounts for approximately 30% of the fees we collect.

Ontario Fair Hydro Plan

In 2017, the provincial government introduced the Fair Hydro Plan which resulted in a 25 per cent reduction in electricity bills for Ontario’s residential customers and as many as half a million small businesses and farms, as compared to what they would have paid without the implementation of the Fair Hydro Plan.

  • January 1, 2017 – An eight per cent rebate equal to the provincial portion of the Harmonized Sales Tax on the bills of residential, farm, small business and other eligible customers was introduced by the Government of Ontario.
  • May 1, 2017 – The Ontario Energy Board reduced Time-of-Use electricity rates across the province and eliminated the Ontario Electricity Support Program charge that was a component of Regulatory Charges.
  • July 1, 2017 – The Ontario Energy Board further reduced Time-of-Use electricity rates across the province and lowered the Rural and Remote Rate Protection charge that is a component of Regulatory Charges.
  • As part of the Fair Hydro Plan, rate increases are being held to the rate of inflation for four years.
  • The Global Adjustment (GA) modifier is $44.38/MWh (or about 4.4¢/kWh). This credit is designed to provide eligible customers that are not paying Regulated Price Plan (RPP) prices with a level of benefit that corresponds with the benefit being provided to the proxy customer through the lower RPP prices. The GA modifier will be in effect from May 1, 2018 to April 30, 2019.
  • The province has expanded the Ontario Electricity Support Program, providing 50 per cent more support in the form of monthly credits for people with low incomes and increasing eligibility.
  • The province also established an Affordability Fund Trust for customers who do not qualify for low-income conservation programs and who are unable to undertake energy efficiency improvements without financial assistance.
  • The Industrial Conservation Initiative was expanded to include electricity consumers in the manufacturing and greenhouse sectors with an average monthly peak demand of greater than 500 kW and less than 1 MW.

Bill Due Dates

Residential and Small Commercial accounts’ have their bills due on the 4th Thursday of every month.

Interval and Large Commercial accounts’ have their bills due on the 1st Thursday of every month.

 

** An alternative due date of the 1st of the month is available to all our customers. Please contact our office for further details.

Behind the Scenes look at Electricity

Learn about your electricity bill and local power grid