Are you moving to Orangeville or Grand Valley and need service set up in your name at your new address? (Please see the Deposit information below) Click here to complete your move in on-line. Move In – New Customer to Orangeville or Grand Valley
Are you moving out of Orangeville or Grand Valley and no longer require service? Click here to complete your move out on-line. Move Out – No New Service needed
Are you moving from an address within Orangeville or Grand Valley and need service transferred to your new address? Click here to complete your move out at the current address and the move in at your new address in one simple step. Move Within – Existing Customer Moving within Orangeville and/or Grand Valley
If you are a tenant, a security deposit is required before your account can be activated.
If you are a home owner, the security deposits will appear on your first bill.
The deposits for a residential account are as follows:
- Non-electric Heat $150
- Electric Heat $300
- Water $100
For more information on water and sewer, please refer to the Town of Orangeville Public Works
The deposit for the electricity may be waived by completing one of the following options:
- providing us with a satisfactory letter of reference from a previous recent utility
- providing us with a satisfactory recent credit score (a score of at least 622)
- signing up for pre-authorized payments
If you pay the deposit, after one year of good payment history your deposit will be credited to your account. A customer is deemed to have a good payment history unless the customer has received more than one disconnection notice, more than one cheque given to Orangeville Hydro by the customer has been returned for insufficient funds, more than one pre-authorized payment to Orangeville Hydro has been returned for insufficient funds, a disconnect/collection trip has occurred or the distributor had to apply a security deposit and required the customer to repay the security deposit.
For more information on electricity, please refer to the Ontario Energy Board’s Distribution System Code
Pre-Authorized Debit Form
Customers wishing to set up pre-authorized Payments may indicate as such on the “move-in’ form or complete the Pre Authorized Debit Form.
If on equal billing, please review your equal billing amount as it may change throughout the year.