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Customer Connect FAQ

Customer Connect is an online tool that customers can use to access their billing (current and previous), payment history, electricity consumption, and sign up for e-billing. In this section you will find the steps on how to register for Customer Connect, as well as helpful and informative tips.

Creating a new Customer Connect Account

Access Customer Connect here

Click “New user? Register for a new account”

Enter

  • Customer Account Number (no zero in front)
  • Create a username (no space)
  • Email
  • Confirm Email
  • New Password (min 3 letters, 1 digit, 1 special character)
  • Confirm Password
  • Select a Security Question
  • Answer
  • Meter Number (Electric Meter number located on your bill)

What you have access to

View your bill online (current and previous bills available): Click on Billing > View Bill > Choose Date

View Usage: Reports > Electric Consumption Report

View Balance History (all bills and payments made): Billing > Balance History

Trouble Shooting

Meter Number

The electric meter number letters “OV” must be entered as capital letters (Example: OV1234)

Final Accounts

No longer have Customer Connect access once account is final

How to Link Additional Account

Click on the people icon (top right-hand corner) to add accounts. Click on Switch button to view accounts one at a time

  

Did not Receive Confirmation Email

Check junk or spam folder, firewall may also cause problems with registering

E-billing

Creating a Customer Connect account does not automatically sign you up for e-billing. You must select this option. Once logged in Select Billing, E-billing and choose option

Technical

Program works best with Google Chrome

Firewall settings may prevent from accessing

Flash player must also be updated

Change Email Address

Log into your account and click on My Account Icon > Select > Update