Customer Connect is an online tool that customers can use to access their billing (current and previous), payment history, electricity consumption, and sign up for e-billing. In this section you will find the steps on how to register for Customer Connect, as well as helpful and informative tips.
Creating a new Customer Connect Account
Click “New user? Register for a new account”
Enter the following
- Customer Account Number (no zero in front)
- Create a username (no space)
- Confirm Email
- New Password (min 3 letters, 1 digit, 1 special character)
- Confirm Password
- Select a Security Question
- Answer
- Meter Number (Electric Meter number located on your bill)
What you have access to
View your bill online (current and previous bills available): Click on Billing > View Bill > Choose Date
View Usage: Reports > Electric Consumption Report
View Balance History (all bills and payments made): Billing > Balance History
Troubleshooting
Meter Number
The electric meter number letters “OV” must be entered as capital letters (Example: OV1234)
Final Accounts
No longer have Customer Connect access once account is final
How to Link Additional Account
Click on the people icon (top right-hand corner) to add accounts. Click on Switch button to view accounts one at a time
Did not Receive Confirmation Email
Check junk or spam folder, firewall may also cause problems with registering
E-billing
Creating a Customer Connect account does not automatically sign you up for e-billing. You must select this option. Once logged in Select Billing, E-billing and choose option
Technical
Program works best with Google Chrome
Firewall settings may prevent from accessing
Flash player must also be updated
Change Email Address
Log into your account and click on My Account Icon > Select > Update