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31.8% Ontario Electricity Rebate

Effective November 1, 2019, the Province of Ontario replaced the 8% Provincial Rebate with a new 31.8% Ontario Electricity Rebate. The rebate, formerly known as the 8% Provincial Rebate, is being renamed the “Ontario Electricity Rebate” (OER). As is the case now, the credit will be calculated on the basis of the pre-tax “base invoice amount”.

The eligibility requirements for the rebate are also changing. Consumers with demand of 50 kilowatts or less or annual consumption of 250,000 kilowatt hours or less, farms, and licensed long-term care homes (other than where the electricity account is also in respect of a hospital) remain eligible.

Under the new rules, “multi-unit complexes”(a) they contain at least two “qualifying units”; with demand above 50 kilowatts and annual consumption above 250,000 kilowatt hours will qualify for the rebate if (b) at least 50% of the units within the complex are qualifying units; and (c) the complex provides its distributor with the required notice.

Certain types of multi-unit complexes are specifically excluded from eligibility, such as hospitals, universities, trailer parks and hotels.

As a transitional measure, customers that were receiving the rebate on October 22, 2019 but do not satisfy the revised eligibility requirements will continue to receive the (increased) rebate until October 31, 2020, as long as they provide the required notice to their distributor by January 31, 2020. If they do not provide the notice, they will stop getting the rebate on January 31, 2020.

Multi-unit complexes that were receiving the rebate immediately before November 1, 2019 and meet the revised eligibility requirements will also need to provide the required notice by January 31, 2020 in order to ensure the uninterrupted application of the rebate.

If you were receiving this rebate on or before October 31, 2019, you MUST return this form by January 31, 2020 in order to continue receiving this rebate.

microFit Application

Application to Connect microFit

Connecting Distributed Generation to LDC Systems

New Service

To become one of our valued customers, please complete your account application:

If you prefer to complete your application offline:

Moving Form

Customers are required to complete the Move Notification Form when moving.

Pre-Authorized Debit Form

Customers wishing to set up pre-authorized Payments must complete and sign the Pre-Authorized Debit Form.
If on equal billing, please review your equal billing amount as it may change throughout the year.

Engineering Service Request

If you are rebuilding, upgrading or constructing a new service within our service territory, please complete the Service Request Form. If you require Removal of a service, please complete our Service Removal Form.

Dispute/Complaint Resolution Process

Customer Service is an important part of the way Orangeville Hydro Limited does business. It’s our goal to deliver superior service that meets your expectations on every phone call, email exchange, home or business visit.  Our Customer Service Representatives are trained to assist you with your inquiries and concerns.  If you have a concern or question, we encourage you to get in touch with us by telephone, email, or mail.

Dispute Complaint Resolution Process