To become one of our valued customers, please complete your account application:
If you prefer to complete your application offline:
- Application for Commercial Account (PDF)
- Application for Residential Account (PDF)
- Debt Retirement Exemption Form
- Continuous Service Agreement (PDF)
Pre-Authorized Debit Form
Customers wishing to set up pre-authorized Payments must complete and sign the Pre-Authorized Debit Form.
If on equal billing, please review your equal billing amount as it may change throughout the year.
Engineering Service Request
If you are rebuilding, upgrading or constructing a new service within our service territory, please complete the Service Request Form. If you require Removal of a service, please complete our Service Removal Form.
Dispute/Complaint Resolution Process
Customer Service is an important part of the way Orangeville Hydro Limited does business. It’s our goal to deliver superior service that meets your expectations on every phone call, email exchange, home or business visit. Our Customer Service Representatives are trained to assist you with your inquiries and concerns. If you have a concern or question, we encourage you to get in touch with us by telephone, email, or mail.