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COVID-19 Updates

Customer COVID-19 – Declaration Form

The COVID-19 virus is problematic as many people experience symptoms so mild that they do not seek medical attention and therefore spread the virus to others without realizing it. This tool has been created to minimize this risk for Orangeville Hydro staff.

Complete Declaration

COVID-19 Energy Assistance Program (CEAP) – Residential

The Government of Ontario is providing $9 million for its new COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if:

(i) their home is mainly heated by electricity; or

(ii) they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).

In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.   The CEAP application form requires that customers confirm whether they meet either of these two conditions.

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with a utility or a USMP.  Only the customer who is the account holder can apply for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020.  However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020 and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence:
    • Is unemployed on the date of their application for CEAP; and
    • Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020. The customer is required to confirm that this is the case on their CEAP application form.
  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

To apply for CEAP, please fill out this form.

For more information visit the Ontario Energy Board website.

COVID-19 Energy Assistance Program (CEAP) – Small Business

The Government of Ontario is providing $8 million for its new COVID-19 Energy Assistance Program CEAP – SB, to support small business and charitable organization customers struggling to pay their energy bills as a result of the COVID-19 emergency.

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $850.

The following customers will qualify for CEAP-SB provided that they meet the other eligibility criteria set out below:

  • For customers of electricity distributors, small businesses with a registered business number and charities with a charitable registration number in the GS<50 rate class
  • For USMP customers, small businesses with a registered business number and charities with a charitable registration number in the relevant commercial class that use less than 150,000 kWh annually.

CEAP-SB will be available to small business and registered charity customers served by a Utility, including those that have a contract with an electricity retailer, who meet all of the following eligibility criteria:

  • In line with the purpose of CEAP-SB to support those small business and registered charity customers who have fallen behind in their bill payments on account of the COVID-19 emergency, the account holder’s account was in good standing on March 17, 2020, and the account was not enrolled in a payment agreement for amounts owing prior to March 17, 2020. In other words, all amounts on account of electricity charges that were payable on or before that date had been fully paid.
  • The account holder has failed to make complete payment on account of electricity charges on at least two electricity bills issued since March 17, 2020 and has an overdue balance on the date of their application for CEAP-SB. Account holders whose ability to pay was impacted by COVID-19 and who enrolled in a payment agreement for amounts incurred following March 17, 2020 are eligible.

The small business or registered charity was required to close for at least 15 calendar days after March 17, 2020 as a result of a government order or inability to comply with public health recommendations. To achieve the Ministers’ goal of helping small business and registered charity customers impacted by COVID-19, the OEB considers “closed” to mean that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public. The account holder will be required to confirm that this is the case on the Application Form.

CEAP-SB funding will be available only once per account holder, and a small business or registered charity can only receive CEAP-SB funding once, even if it has multiple locations. The Application Form will require that the customer confirm and verify the information they provide, including that they have only applied once for CEAP-SB funding.

To apply for CEAP-SB please fill out the following form:

COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form

Buildings Closed

With the increasing concerns regarding the COVID-19 coronavirus, Orangeville Hydro’s buildings will be temporarily restricted to employees only. This includes the front lobby at 400 C Line, Orangeville.

Although access is restricted, all departments are fully functional and committed to serving our customers.

COVID-19 Recovery Rate, starting June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.