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COVID-19 Updates

Our office at 400 C-Line remains closed due to the COVID-19 pandemic. However, we are available by telephone and email during office hours. You can reach us at (519) 942-8000 or [email protected]

COVID-19 Screening Form for Contractors/ Customers

The COVID-19 virus is problematic as many people experience symptoms so mild that they do not seek medical attention and therefore spread the virus to others without realizing it. This tool has been created to minimize this risk for Orangeville Hydro staff. Before entering the office the screening form must be completed and reviewed by management.

Complete Screening Form

COVID-19 Energy Assistance Program (CEAP) – Residential

The government has made $9 million in CEAP funding, and $8 million in CEAP-SB funding, available to residential, small business, and registered charity customers that are struggling to pay their energy bills as a result of the COVID-19 pandemic. The OEB allocated separate funding amounts for CEAP and CEAP-SB to individual Utilities.

The OEB has been monitoring uptake under the CEAP and CEAP-SB programs and sharing that information with the government. Some Utilities have exhausted or are close to exhausting their funding allocation for CEAP but still have CEAP-SB funds remaining.

In light of this situation, the government will allow Utilities to pool their CEAP and CEAP-SB funds so that applications can continue to be processed on a first-come first-served basis, regardless of whether the applicant is a residential (CEAP) or small business or registered charity (CEAP-SB) customer. These changes are expected to help ensure that as much funding as possible is made available to customers in need.

To apply please fill out an application and submit to Orangeville Hydro’s email [email protected]

For more information visit the Ontario Energy Board website.

COVID-19 Energy Assistance Program (CEAP) – Small Business

The Government of Ontario is providing $8 million for its new COVID-19 Energy Assistance Program CEAP – SB, to support small business and charitable organization customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP-SB will be available to small business and registered charity customers served by Orangeville Hydro, including those that have a contract with an electricity retailer, who meet all of the following eligibility criteria:

Eligible electricity customers may qualify for a CEAP credit for the electricity charges that are overdue on the date of their application. Customers applying to the program for the first time may receive a maximum credit of $1,500, previously accepted customers may re-apply for a ‘top-up’ of funds to equal $1,500

Small businesses and registered charities may be eligible for CEAP-SB if they meet all of the following criteria:

  1. The customer has an active account with Orangeville Hydro
  2. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
  3. The customer’s account falls within the following class
    • The General Service less than 50 kW rate class (Customers can find information about their class on their bill, or they can contact Orangeville Hydro)
  1. On the date of the application the customer has one bill overdue.

If your small business and registered charity has multiple locations and account numbers all operating under the same legal business name, you may submit an applications for each property. The Application Form will require that the customer confirm and verify the information they provide.

To apply for CEAP-SB please fill out the following form:

COVID-19 Energy Assistance Program for Small Business (CEAP-SB) Application Form

Buildings Closed

With the increasing concerns regarding the COVID-19 coronavirus, Orangeville Hydro’s buildings will be temporarily restricted to employees only. This includes the front lobby at 400 C Line, Orangeville.

Although access is restricted, all departments are fully functional and committed to serving our customers.