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Phone Scam Affecting Local Businesses

May 24, 2017

Orangeville Hydro has been notified by several businesses of a telephone scam occurring in Orangeville and Grand Valley. Someone identifying themselves as “Orangeville Hydro” is calling businesses and threatening to disconnect the customer within 25 minutes if they do not pay an overdue balance immediately. These calls are not coming from Orangeville Hydro.

Don’t be a victim of phone fraud

  • These scammers tell you they’re from your local utility and use sophisticated software to show the utility’s name on your caller display.
  • They threaten to disconnect you if you don’t immediately pay by pre-paid credit card or wire transfer.
  • They target you when you’re most vulnerable, especially during holidays or peak business times.

Local Utilities Care About Your Security

  • Local utilities NEVER ask you to pay by pre-paid credit card or wire transfers over the phone.
  • Local utilities NEVER threaten to disconnect you right away.
  • When in doubt, call your utility and ask about their policy. They’re always available to answer your questions.

Protect Yourself

  • If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!
  • NEVER give your personal or financial information.
  • Report the incident to your utility and the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes.