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IMPORTANT NOTICE

 

How a Canada Post service disruption could impact you?

 

With the possibility of a strike or lockout by Canada Post we recommend that you make other arrangements to keep your account in good standing. Orangeville Hydro offers Paperless Billing. By switching to Paperless Billing you will receive an email each month to advise you that your bill is ready. Visit our website at www.orangevillehydro.on.ca and Click on Customer Connect to get started.

In the event of a mail stoppage, you may also pay your bill through online banking, telephone banking, at the bank in person, in our office in person, or call the office to pay over the phone.

We also have a drop box in front of the office for afterhours convenience.

Electricity Prices are Dropping again on July 1st

June 30, 2017

The Ontario Energy Board announced that electricity prices will go down on July 1. The OEB has set new lower Regulated Price Plan (RPP) electricity prices for residential and small business customers that buy their electricity from their utility. These reductions flow from the government’s Fair Hydro Plan, and apply to different customers in different… Continue reading Electricity Prices are Dropping again on July 1st

Phone Scam Affecting Local Businesses

May 24, 2017

Orangeville Hydro has been notified by several businesses of a telephone scam occurring in Orangeville and Grand Valley. Someone identifying themselves as “Orangeville Hydro” is calling businesses and threatening to disconnect the customer within 25 minutes if they do not pay an overdue balance immediately. These calls are not coming from Orangeville Hydro. Don’t be a victim… Continue reading Phone Scam Affecting Local Businesses

Learn about your electricity bill and local power grid.

May 17, 2017

Join The Ontario Electricity Customer Panel

May 10, 2017

The Electricity Distributors Association (EDA) and its member local distribution companies have launched the Ontario Electricity Customer Panel. The initiative is a first-ever online opinion panel exclusively drawn from electricity customers in the province who have agreed to participate. The goal is to establish an online community so electricity customers can express their opinions on… Continue reading Join The Ontario Electricity Customer Panel

Toll Free Number

April 27, 2017

Orangeville Hydro has a toll free number 1-888-844-8493

Electricity Prices Dropping for Households and Small Businesses Effective May 1

April 21, 2017

The Ontario Energy Board (OEB) announced that households and small businesses that buy their electricity from their local utility will see their electricity prices go down starting May 1, 2017. For more information OEB News Release – TOU Rates OEB – TOU Rates Backgrounder

2017 Distribution Rates Effective May 1, 2017

April 21, 2017

The Ontario Energy Board issued its Distribution Rate Order Decision for approval of distribution rates, effective May 1, 2017. Tariff of Rates and Charges

2017 Save on Energy Coupons Available Now

January 27, 2017

Check out the conservation page of our website to retrieve the 2017 Save on Energy Coupons sponsored by Orangeville Hydro.

Customer Satisfaction Survey

January 25, 2017

Starting January 13th, 2017 you may receive a call from a company called Advanis. Advanis is a third-party market research consulting firm we have hired to find out how satisfied you are with our services. If you have any questions or concerns regarding this survey please contact our office at (519)942-8000 and speak with one of… Continue reading Customer Satisfaction Survey

Water and Sewer Rate Change

January 11, 2017

Effective January 1, 2017 you will see a rate change on your water and sewer bill issued by Orangeville Hydro.