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Covid-19 Energy Assistance Program (CEAP) for Residential Customers

July 10, 2020

The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board.  CEAP provides a one time, on-bill credit… Continue reading Covid-19 Energy Assistance Program (CEAP) for Residential Customers

COVID-19 Recovery Rate, starting June 1, 2020

June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020. This… Continue reading COVID-19 Recovery Rate, starting June 1, 2020

COVID-19: Time-of-Use Rates Suspended for 45 Days

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. For more information visit Ontario Energy Board

COVID-19 Update from Orangeville Hydro

March 19, 2020

Response to COVID-19

March 15, 2020

With the increasing concerns regarding the COVID-19 coronavirus, Orangeville Hydro’s buildings will be temporarily restricted to employees only. This includes the front lobby at 400 ‘C’ Line, Orangeville. Although access is restricted, all departments are fully functional and committed to serving our customers. For complete details, please read the formal news release.

New Changes to the rebate under the Ontario Rebate for Electricity Consumers Act, 2016

March 14, 2020

Effective November 1, 2019, the Province of Ontario replaced the 8% Provincial Rebate with a new 31.8% Ontario Electricity Rebate. The rebate, formerly known as the 8% Provincial Rebate, is being renamed the “Ontario Electricity Rebate” (OER). As is the case now, the credit will be calculated on the basis of the pre-tax “base invoice… Continue reading New Changes to the rebate under the Ontario Rebate for Electricity Consumers Act, 2016

Water and Sewer Rate Change

February 18, 2020

Effective immediately you will see a rate change on your water and sewer bill issued by Orangeville Hydro for consumption after January 1st, 2020.

Toll Free Number

January 6, 2020

Orangeville Hydro has a toll free number 1-888-844-8493. This number can be used to obtain your account balance and/or to make a payment towards your account using Paymentus.