Orangeville Hydro provides electricity to Orangeville and Grand Valley. Orangeville Hydro bills customers for water and sewer services on behalf of the Town of Orangeville and the Town of Grand Valley.
Mission & Vision Statement
To provide safe, reliable, efficient delivery of electrical energy while being accountable to our shareholders the citizens of Orangeville and Grand Valley.
To be acknowledged as a leader among electrical utilities in the areas of safety, reliability, customer service, financials and performance.
Strategic planning is a process that deals with the objectives of an organization and allocates resources to the achievement of those objectives. Orangeville Hydro developed its first formal strategic plan in November 2001 and has revised it periodically since then. The plan is a document and is used as a guide to assist the management, staff and Board of Directors in the forward planning of the Company.
The plan is reviewed annually by management and the Board of Directors to ensure it remains current in an evolving electricity marketplace and that the identified strategic directions are followed. This revised version of the Strategic Plan reflects the results of a review of the Renewed Regulatory Framework for Electricity and incorporating a scorecard to be used in measuring performance and achieving corporate targets.
Continue reading the complete Strategic Plan.
Orangeville Hydro was born November 20, 1916.
A businessman by the name of J.C. Anderson was advertising in the Orangeville Banner that he had engaged the services of an expert electrician to do expert wiring of all kinds up to the Hydro Commission’s standard.
The Town originally was supplied with electric power mainly for lighting purposes in 1885, with the plant located at the corner of Mill St. and Church St.
C.W. Watson eventually purchased the plant and operated it for 3 years before merging his interests with those of James Pickering of Shelburne to form Dufferin Light and Power Company.
The company went into liquidation and was sold to become Pine River Light and Power Company.
On March 25, 1916, Orangeville signed their first contract with Ontario Hydro. The first power under that contract was delivered on June 13 of that year.
The Town purchased the Pine River Electric Light Company and formed a hydro-electric commission consisting of three (3) elected members. The sum of $13,284.30 was reportedly the cost to the town to set up Orangeville Hydro.
Orangeville Hydro commenced business operations with 114 customers.
By 1919, Orangeville Hydro had recorded a surplus of $1500 on that year’s operation.
The following year, 28 new services were installed and revenue for the year was $15,659.75. Expenses amounted to $13,401.58, leaving a balance of $2,258.17.
Citizens were called upon to use more hydro, which would then make the rates cheaper. Revenue for the years 1922 and 1923 were $17,000 and $20,000 respectively while rates dropped from 7.2 cents per kilowatt-hour to 5.6 cents per kilowatt hour. During this time, it was realized that the average bill had climbed from 95 cents in 1917 to $1.44 in 1922.
In 1925 Dr. G. H. Campbell, a member of the hydro commission, said it was because of Orangeville Hydro that industries such as Dods Knitting Mill had located themselves in Orangeville.
1925 also saw Orangeville Hydro add 82 more services and a total of 500 customers overall. Plant value together with necessary supplies were reported to be worth $48,000.
Growth continued steadily and by 1936, Orangeville Hydro had 870 customers. By 1937, Dr. Campbell said Hydro was the town’s greatest asset and that it was running debt free. Rates were also one-fifth of what they were at Orangeville Hydro’s inception.
In 1942, thunderstorms destroyed five transformers and the debentures issued to finance the Hydro installation in 1916 were retired.
In 1950, Orangeville Hydro had increased to 1,181 users,a far cry from the original 114 customers.
1955 saw the number of Hydro commissioners increase from three to five, as a result of ever-increasing demand placed upon the officials.
In 1966 Orangeville Hydro received a certificate from the Electric Utilities Safety Association for completing one year free of compensable accidents in 1965.
Orangeville Hydro acquired a truck mounted aerial bucket in 1966. It was reported as only the third of its kind in Canada and the first one in Ontario.
During a labour strike in May of 1985, a tornado hit the neighboring village of Grand Valley. Crews from Orangeville Hydro took the lead in rebuilding the lines in the village and restoring power.
As the Town of Orangeville grew and expanded during the eighties and nineties, so did the utility. With growth, came an increased demand for electricity. So in 1990, Orangeville Hydro began to construct a 27,600-volt feeder.
Orangeville Hydro emphasizes safety. In 1999 they were awarded the Presidents Award from the Electrical and Utilities Safety Association in recognition of 250,000 hours without a lost time injury. They also won the Achievement Award from EUSA in 2002 and 2003.
Orangeville Hydro became an incorporated entity in October 2001 to comply with Bill 35. As an incorporated entity they provided the Town of Orangeville with $1.2 million at incorporation and covered invoices from the Town for about $240,000. Part of Bill 35 required that Local Distribution Companies like Orangeville Hydro have a 50 / 50 debt / equity ratio. To comply with this, Orangeville had a note with the Town of Orangeville until outside financing could be arranged. Orangeville Hydro then provided the Town of Orangeville with approximately $7.5 million.
A group of utilities formed a cooperative to help each other through deregulation and to curtail costs. Orangeville Hydro is an active leader in this group known as Cornerstone Hydro-Electric Concepts (The CHEC Group). There are now 15 utilities in this group representing almost 147,000 customers.
Due to continued growth, another 27,600-volt feeder was added in July of 2003.
In 2008 Orangeville Hydro became a member of Utility Collaborative Services Inc. (UCS), an Ontario-based organization that has now grown to 9 provincial Local Distribution Companies (LDCs) serving 102,387 customers. Being a part of this cooperative Orangeville Hydro saw the benefits of reliable cost-competitive long term software and service solutions in an increasingly complex and resource intensive marketplace. The members are continuing to support and work cooperatively on standardization of their systems leading to major cost savings for each other. They continue to negotiate preferential agreements with vendors and can see cost savings through shared resources.
Effective January 1, 2009, Orangeville Hydro Limited and Grand Valley Energy Inc. merged companies for a total number of 10,975 customers to service. Grand Valley customers were familiar with Orangeville staff performing line work in the village and the excellent service provided by our customer service staff which resulted in a fairly seamless transition.
Smart meters were fully deployed in Orangeville Hydro’s service territory to all eligible customers by the end of 2011. The hourly readings provided by the smart meters allow Orangeville Hydro to have more detailed information about the customer’s electricity use. Time of use pricing was also implemented in 2011 to provide customers the ability to manage their electricity use during peak hours. The Operations Department was able to utilize the real-time information and related databases to improve power quality and reduce outage times to their customers.
Customer Connect was implemented in 2014 and allows customers to measure and monitor their own usage, with user-friendly charts and graphs. E-billing is within customer connect and allows customers to view and print their bill. Customers also have the option of receiving notifications regarding usage, bills, etc. through email or text message.
IFRS Orangeville Hydro implemented International Financial Reporting Standards in 2015. There were many presentation changes that were required under IFRS, which affected all financial reporting.
Conditions of Service & Policies
Conditions of Service
Conditions of Service Policies
Orangeville Hydro Limited is obligated as a distributor of electricity to supply every person connected to our distribution system (The Electricity Act, 1998). Also, as a provider of standard supply service, and according to the Act, we must disclose the system-wide electricity supply mix. The electricity supply mix, for an electricity product, is the combination of power sources used to generate the product. For details please refer to the accompanying electricity facts chart.
Orangeville Hydro had 12,409 customers at December 31, 2017
89% Residential Customers
9% General Service < 50 kW
1% General Service > 50 kW
1% Other Types
Other Types include Interval, Sentinel Lights, Streetlights, Unmetered Scattered Load and Microfit
Annual Revenue per Customer
Average Annual Revenue per customer in each Customer Class
Residential: $25 per month
General Service < 50kW: $57 per month
General Service > 50kW: $712 per month
Calls Answered on Time
Orangeville Hydro continues to answer the telephone with a real person and we answer a majority of our calls within 30 seconds 99% of the time. We also have a front counter that is open to our customers Monday – Friday 8:30 am – 4:30 pm.
We care about excellent customer service
SAIDI (Avg # hours power interrupted) with Loss of Supply
System Average Interruption Duration Index (SAIDI) SAIDI is an index of system reliability that expresses the average amount of time, per reporting period, supply to a customer is interrupted. It is determined by dividing the total monthly duration of all interruptions experienced by all customers, in hours, by the average number of customers served.
SAIDI is expressed as follows: SAIDI = Total customer hours of interruptions / Average number of customers served
SAIFI (Avg # times power interrupted) with Loss of Supply
System Average Interruption Frequency Index (SAIFI) SAIFI is an index of system reliability that expresses the number of times per reporting period that the supply to a customer is interrupted. It is determined by dividing the total number of interruptions experienced by all customers, by the average number of customers served.
SAIFI is expressed as follows: SAIFI = Total customer interruptions / Average number of customers served
Data Disclaimer – All this data has been obtained from the publicly available Ontario Energy Board Yearbook Data and Scorecard for Ontario LDC. To avoid annual anomalies, we are averaging the last three years of data 2014, 2015, and 2016 have been used. The 2017 data will be available for use in the fall of 2018