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Notice of Change to Conditions of Service Document

May 28, 2019

The Distribution System Code requires that every distributor produce its own “Conditions of Service” document. The purpose of this document is to provide a means of communicating the types and level of service available to the customers within the distributor’s service territory.

The current version of the Conditions of Service was published in 2017. Since then, various changes to regulations and codes that govern Distributor activities have come into effect, which in turn require updates to the original document.

The revised document is available to view by clicking here. Customers may also obtain a printed copy of the revised Conditions of Service at our office at 400 C Line.

The public is invited to make written comments on the revisions. Comments will be accepted until July 31, 2019.

Please direct all written comments to:

Orangeville Hydro Attn: Conditions of Service 400 C Line Orangeville, ON L9W 3Z8