Skip to content

COVID-19 Updates

Customer COVID-19 – Declaration Form

The COVID-19 virus is problematic as many people experience symptoms so mild that they do not seek medical attention and therefore spread the virus to others without realizing it. This tool has been created to minimize this risk for Orangeville Hydro staff.

Complete Declaration

COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario is providing $9 million for its new COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

Eligible electricity customers may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application for CEAP, up to a maximum of $115.

The CEAP credit can be higher for eligible electricity customers if:

(i) their home is mainly heated by electricity; or

(ii) they use one of three at-home energy-intensive medical devices (kidney dialysis, mechanical ventilator or oxygen concentrator).

In that case, they may qualify for a one-time CEAP credit for half of the electricity charges that are overdue on the date of their application, up to a maximum of $230.   The CEAP application form requires that customers confirm whether they meet either of these two conditions.

Residential electricity and natural gas customers may be eligible for CEAP funding if they meet the following criteria:

  1. The customer has an account with a utility or a USMP.  Only the customer who is the account holder can apply for CEAP.
  2. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amounts owing prior to March 17, 2020.  However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP.
  3. The customer failed to make complete payment for the electricity/gas charges (as applicable) on at least two bills issued since March 17, 2020 and has an overdue balance on the date of their application for CEAP.
  4. The customer, or their spouse or common-law partner that resides in the same residence:
    • Is unemployed on the date of their application for CEAP; and
    • Has received Employment Insurance or the Canada Emergency Response Benefit (CERB) since March 17, 2020. The customer is required to confirm that this is the case on their CEAP application form.
  5. In the case of an electricity customer, the customer has not received emergency financial assistance for their electricity bills under the Low-Income Energy Assistance Program (LEAP) in 2020, and has not received funding under the Ontario Electricity Support Program in 2020.

To apply for CEAP, please fill out this form.

For more information visit the Ontario Energy Board website.

Buildings Closed

With the increasing concerns regarding the COVID-19 coronavirus, Orangeville Hydro’s buildings will be temporarily restricted to employees only. This includes the front lobby at 400 C Line, Orangeville.

Although access is restricted, all departments are fully functional and committed to serving our customers. For more information about the above, please read the formal news release.

Experiencing Financial Difficulty?

Orangeville Hydro is making changes to help our customers that are experiencing economic uncertainty throughout the pandemic. 

With increasing concerns around the COVID-19 virus, Orangeville Hydro is taking additional measures to support our customers that are experiencing economic uncertainty. These measures are:

  • The provincial Winter Disconnect Ban has been extended by an additional three months
  • Account collection activities including late payment interest on incremental balances have been suspended
  • Customers may request a flexible payment arrangement on arrears

Orangeville Hydro can offer advice or refer you to assistance programs to get you back on track with your bill. Feel free to talk to one of our knowledgeable Customer Service Representatives at (519)942-8000.

Read more about this news release.

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

For more information visit the Ontario Energy Board

COVID-19 Recovery Rate, starting June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.