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COVID-19 Updates

Buildings Closed

With the increasing concerns regarding the COVID-19 coronavirus, Orangeville Hydro’s buildings will be temporarily restricted to employees only. This includes the front lobby at 400 C Line, Orangeville.

Although access is restricted, all departments are fully functional and committed to serving our customers. For more information about the above, please read the formal news release.

Experiencing Financial Difficulty?

Orangeville Hydro is making changes to help our customers that are experiencing economic uncertainty throughout the pandemic. 

With increasing concerns around the COVID-19 virus, Orangeville Hydro is taking additional measures to support our customers that are experiencing economic uncertainty. These measures are:

  • The provincial Winter Disconnect Ban has been extended by an additional three months
  • Account collection activities including late payment interest on incremental balances have been suspended
  • Customers may request a flexible payment arrangement on arrears

Orangeville Hydro can offer advice or refer you to assistance programs to get you back on track with your bill. Feel free to talk to one of our knowledgeable Customer Service Representatives at (519)942-8000.

Read more about this news release.

COVID-19: Time-of-Use Rates Suspended for 45 Days

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week.

For more information visit the Ontario Energy Board